Here at Evein Car Care we aim to dispatch your goods the same day when ordered before 2pm, depending on order volumes and availability this may take 2-3 working days. If your order is urgent please contact us at the time of your order to ask if we can put your order to the top of our priority list for shipping. On the rare occasion we do not have one of the products in stock we will call and then email you and ask if you would like us to hold your order back until we can send it out as a complete order or send you a different product in its place.
All parcels will be sent with APC or DPD Tracked Courier service.
When DPD or APC deliver for you:
You are normally given a one or two hour delivery slot
You are notified of this by text & email (as long as you have input these details when checking out)
- Delivery is made on working days only and does not include weekends and bank holidays.
We do have a option for a Saturday delivery depending on certain postcodes. This information is available on request which is normally around £20 but can change. All orders for Saturday delivery must be received before 1pm on the Friday.
Under the United Kingdom's Distance Selling Regulations, the Customer has the right to cancel the contract for the purchase of any item within a period of 7 working days, beginning with the day after the day on which the item is delivered. Goods must be returned to the Seller at the Customer's own expense and arrive in "as new" condition, upon which a refund will be issued for the full value of the goods (any postage/packaging costs paid by the Customer are non-refundable, unless the goods supplied by the Seller are faulty.) Goods so returned must be in resaleable condition, appropriately packed, carriage paid and accompanied by a copy of the sales invoice/correspondence with the Seller in relation to the return.
Please address any returned item to:
Evein Luxury Car Care
Unit 15 Tennant Avenue
It is advisable to use a shipping method that requires a signature upon delivery, since proof of sending will not constitute proof of receipt of any returned item.